Two years ago, we stepped into Ash Vale Pharmacy & Travel Clinic with hearts full of excitement and just a little nervousness. Taking over a well-known local pharmacy was a big responsibility, and we knew earning the community’s trust would take time. There were moments we asked ourselves, “Are we doing enough? Will people trust us the way they always trusted this pharmacy?”

That trust has now become the foundation of who we are. It’s our biggest strength, our proudest achievement and every day, we work hard to live up to it.

But every day, one thing kept us going – you ♥️. The warm smiles, the conversations at the counter, the way you welcomed us into your lives – it gave us the courage to build something lasting.

Challenges That Made Us Stronger

Like any new journey, we faced hurdles. The early months were tough learning to run the business smoothly, managing stock shortages, and sometimes hearing frustration when things didn’t go as planned. There were days we felt the pressure of balancing everything – late nights, endless phone calls and the constant worry that we might disappoint our customers.

But we never wanted to shy away from challenges. Instead, we stood by the community. If someone needed urgent medication and we didn’t have it, we found a way to get it. When travel rules kept changing during COVID‑19, we spent hours ensuring people had the right advice and documents. We learned that real care is not just about medicines – it’s about showing up for people when they need you the most!

Moments That Touched Our Hearts

There are memories we’ll never forget – helping a nervous traveller get their Yellow Fever vaccine before a trip, comforting an elderly patient who had no one else to talk to, or celebrating when a customer returned just to say, “You made things easier for me when I was struggling.”

We’ve seen babies grow into toddlers, young people leave for university, and families support each other through tough times. These small, personal moments have been the true reward of the last two years.

Celebrating Two Years – Together more Stronger! 

As we celebrate this milestone, we want the celebrations to be about you – the people who stood with us. Over the coming days, the pharmacy will be filled with balloons, decorations, and happy energy. We’ll be sharing memories and inviting you to be part of new ones.

Giveaways – A Small Thank You for a Big Journey

We’ll also have special giveaways and little surprises at the pharmacy. we just want to bring smiles to the people who have given us so much support. The message is simple – we are grateful and we want you to feel it.

A Message from the Heart

These two years have taught us that a pharmacy isn’t just a place to collect prescriptions. It’s a place where people seek comfort, advice, and connection. We are proud to be a part of your everyday lives in the good times and the hard ones.

To our wonderful Ash Vale community – thank you for allowing us into your world, for standing with us when things weren’t perfect, and for cheering us on as we’ve grown.

We promise to keep showing up, keep improving, and keep putting you at the centre of everything we do. Here’s to the next chapter – stronger, healthier, and always together.

With love,
Romil Patel & the Ash Vale Pharmacy & Travel Clinic Team.