One year ago today, on August 5, 2023, Mr. Romil Patel and his family took a bold step by taking over from Lloyds and opening the Ash Vale Pharmacy and Travel Clinic. This transition marked the beginning of a new chapter, filled with enthusiasm and commitment to better serving our community. From day one, the new owners received high praise and have continuously introduced new services, such as the PHARMACY FIRST service, which aims to prioritize patient care.

Invitation to Share Your Feedback

To celebrate our first anniversary, we are inviting residents to share their feedback with us during this anniversary week. Mr. Patel is eager to understand your needs and challenges, particularly concerning healthcare, and explore new ways we can be of assistance. In appreciation, we will be giving out goodies, chocolates, and sweets as a token of our gratitude.

Reflections on Our First Year

Mr. Romil Patel and Mrs. Swati Patel reflect on their journey:

“On August 4, 2023, we officially took over the pharmacy from Lloyds and undertook its rebranding as Ash Vale Pharmacy and Travel Clinic. This marked a significant milestone as we transitioned the business and began implementing our vision for its future,” said Mrs. Swati Patel.

Our Family and Our Vision

We are a family of four, with two young boys, Arjun Patel and Shivansh Patel. A year ago, we decided to expand our family by purchasing the pharmacy. As Romil often says, the pharmacy is his third baby. When we bought this business, we were aware of its poor state and lackluster online presence. We worried about what we would do if we couldn’t turn it around, especially from the patients’ perspective. However, Romil observed that many patients were not receiving the timely help they needed, which motivated us even more.

We approached this endeavour with a determination to provide high-quality patient care services, firmly believing in the principle of karma: by doing good for others, we trust that good will come back to us.

Our Commitment and Hard Work

Mr. Romil Patel shared, “My wife and I worked tirelessly throughout the year to provide high-quality patient care advice. Since we started, both of us have been working six days a week. I work full-time at the pharmacy from Monday to Saturday, while my wife does her own job from Monday to Thursday and joins me at the pharmacy on Fridays and Saturdays to help with our business. We have spent over 12 hours a day at the pharmacy to bring it up to date and provide excellent customer service.”

A Heartfelt Thank You!

We are now proud to say that we feel settled, and the pharmacy operations run smoothly. On this occasion, I would like to extend my sincere gratitude to the locals for accepting us and helping us to settle down.

We would also like to express our gratitude to the staff at Bartlett Group Practice on our annual anniversary. Thank you for consistently sending prescriptions daily, enabling us to deliver medication to our patients. Your assistance and coordination have been crucial in achieving the high level of patient satisfaction we have reached. Many thanks to the practice manager, reception staff, and the dispensary team of Ash Vale Medical Centre.

Looking Ahead

As we celebrate this significant milestone, we are excited about the future and remain committed to serving our community with the same passion and dedication. Your feedback during this anniversary week will help us better understand how we can continue to improve and meet your healthcare needs.

Thank you for being part of our journey. Here’s to many more years of health, wellness, and community at Ash Vale Pharmacy and Travel Clinic!